The core of our offer, besides the high quality of the product, is the professional technical support. Find out why it is worthwhile to use EuroLinux support and what distinguishes it on the market.
EuroLinux support highlights
Talk directly with engineers
Use the most convenient form of communication
Save time – all resources at handEuroLinux support features
Direct contact
A unique feature of EuroLinux support is the direct contact with experts from the technical department. Bypassing the automated hotline, you can save valuable time and get professional help faster and more efficiently.
High competence
EuroLinux technical support is provided by experienced engineers and architects with the highest competence in the supported technologies. This is a key differentiator in the IT industry.
Multiple support channels
Along with a ticketing system we provide customers with a dedicated e-mail address and phone number to the technical department, and when appropriate, direct contact to a specialist.
Access to Customer Area
In the EuroLinux Customer Area users can download installation versions of the system (ISO) in one place, get information about purchased subscriptions and use the ticket system. Here they also have access to more technical documentation and errata information.
Support levels
| Premium | Standard | Basic | |
|---|---|---|---|
| scope of support | full support | full support | installation and migration support |
| contact channels | ticketing system telephone |
ticketing system telephone |
ticketing system telephone |
| availability | 24h/7d | 8h/5d | 8h/5d |
Service Level Agreement (SLA)
| Premium | Standard | Basic | |
|---|---|---|---|
| 1 - critical | 1 hour | 1 hour | 1 business day |
| 2 - high | 2 hours | 4 hours | 1 business day |
| 3 - medium | 4 hours | 1 business day | 1 business day |
| 4 - low | 8 hours | 2 business days | 2 business days |
Additional information on Support, Professional Services and Consulting can be found in the menu Offer -> Professional Services.