Our company offers You three different levels of support: Premium, Standard, and Basic. In the case of higher levels of support (Standard and, above all, Premium) a broader spectrum of support services is provided. That includes extended service hours and more contact channels providing individual and personalised support.
A unique feature of our technical support is the ability to obtain support on-site, at no additional cost, which is not offered by the other vendors.
On-site service is provided by Architects and Administrators, the holders of the highest certificates in the field of Open Source technology.
Detailed differences between levels of support are presented the following table:
|24h / 7||8h / 5||Installation support|
|the phone||the phone||the phone|
|on-site 1||on-site 1||–|